The wonderful, horrible life of User Generated Content
User Generated Content (UGC), that is user documentation written by users, is growing trend in the world of technical communication. However, although there are enormous benefits from UGC, we’ve found...
View ArticleThe SEO benefits of Web-based Help – case studies
Web-based product documentation is often the quickest way to learn how to resolve an issue, and we can see this from statistics provided recently by both Mindtouch and Atlassian. Mindtouch is reporting...
View ArticleThe secret to user generated and crowd sourced content
Mozilla’s Janet Swisher had a number of useful tips at Technical Communications UK 2012 on how to encourage user generated and community based content: People contribute because they want to learn...
View ArticleAtlassian no longer lets users comment on its documentation – good or bad news?
Last week, Atlassian sent out this message on Twitter: We’re changing our documentation platform, including closing comments. Read more and learn why http://t.co/PjZVCV1Vze — Atlassian (@Atlassian)...
View ArticleStack Overflow is moving into documentation (get the popcorn)
Stack Overflow, a collaboratively edited question and answer site for programmers, has announced its plans to add documentation to the site: “Lately we’ve been asking ourselves “what else could we do...
View ArticleHow to create online Help topics that are editable by clients
In the Agile Technical Writers forum on LinkedIn, one of its members posted this question: “I need to create an contextual online help for an complex web tool (ok, that´s not that hard). The customer...
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